As an online business owner, effective and helpful customer care needs to be your first priority. You can ensure that you give your customers the best of the service by mare showing of concern to your customers. You need to keep yourself informed on different issues regarding online business matters. As the online businesses take root in the world today fraudsters have found ways of getting hold of the transactions whereby you or your customers end up being scammed. Your customers are prone to fraudsters in the process of paying for the ordered products online. You can help your customers to recover and rebuild after being scammed.
The first step is to reassure your customers that being scammed is a common thing that can happen to anyone. This helps to rebuild the confidence of your customers hence they continue to transact with your business through online means. It also makes them aware that it has happened to others and they have moved on and so they can also learn from the experience and start afresh. This makes your customers to trust and know that you care about their welfare through your encouragement.
The second step is to know from your customers if they were scammed as they used their credit card. If so you need to instruct your customers to immediately contact their bank and help them to piece together the events that took place when they were scammed. If they were in the process of paying for ordered products from your online business, you can check through to know if there is any vital information from your system that can help your customers to piece up the events that preceded the scum. Assist your customer to have their credit card cancelled by the bank as it can continue to be used by the fraudsters for various activities. However, encourage them to apply for another credit card in order to be able to shop online. This process is free if done within sixty days after which your customer will be charged for it. Encourage them to have an immediate sitting with the bank officials in order to hasten the process.
Advise your customers to contact their bank if they used their checking account online. They should request to have their account closed and apply to open a new account. This is because the details of their checking account might have found their way to the fraudsters hence they might empty the account of your customers. This is very helpful since your scammed customers might be confused after the incident.
However, assess with your client the extent of damage caused by the scam. If the scam has adversely affected their financial status, they need to start afresh in their lives. Therefore, you need to inform them that they can get a loan from the bank of their choice to keep them going on with their daily life. They can have access to a macro loan, short term or long term loan. They can get advice from the bank official on the best terms that are manageable for them. If you help your scammed customers go through these steps to recover, they will trust in you as an online business provider hence they will always come back for more in your business.
Excellent site. A lot of helpful info here.
I am sending it to several friends ans also sharing in delicious.
And of course, thank you for your effort!